So, I called Rogers to see what sort of upgrade options they could give me after hearing about people I know and people online getting such great deals when upgrading their phones.
No dice: the customer service guy was a bit of an asshole and said he could only give me the phone for $350. When I said I think I’ll just switch to Telus, he basically just said that’s fine. No attempt at retention at all. I broke off the call at that point.
The problem is that I’m not very good at complaining about things, so I’m a little worried that I won’t be able to bitch my way into a good deal.
I know Joe basically did this to get his upgrade, so does anyone have any pointers or anything? I’m not too broken up about it cause I could just cancel altogether and go with Bell or Telus, which both have really great deals on that phone in particular ($99 for new customers who sign for 3 years).